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Reimagining 911 Workbooks

Structured, trauma-aware training tools for the next generation of emergency communicators and the leaders who support them

TRAINEE EDITION

Reimagining 911 Workbook -"Trainee Edition

Reimagining 911 Workbook - "Trainee Edition" A guided workbook for new and early-career dispatchers that 
introduces the reality of emergency 
communications, psychological load, 
and practical strategies for staying 
grounded in a high-stress 
environment.

TRAINER & ADMINISTRATOR
EDITION

Reimagining 911 Workbook -
Trainer & Administrator
Edition

A companion volume for CTOs, 
supervisors and ECC leadership, focused on developing trauma-informed 
training programs, setting realistic 
expectations, and fostering a healthier 
communication center culture.Communication center culture.

Supervisor Edition

WORKBOOK 3: SUPERVISOR
EDITION: Leading Through
Crisis and Creating
Sustainable Culture

A leadership manual for emergency
communications supervisors who manage more than operations - they manage people living with constant exposure to trauma

TRAINEE EDITION

WORKBOOK 4: ADMINISTRATOR EDITION: Building Sustainable Systems and Leading Organizational Change

Written for directors, executives, chiefs, and decision-makers who control budgets, staffing, policy, and strategic direction of Emergency Communications Centers (ECCs) and PSAPs

TRAINEE EDITION

Reimagining 911 Workbook -"Trainee Edition

Reimaginlng 911 Workbook -"Trainee EditionA guided workbook Im new and
early-eareer dispatchers that
introduces the reality of emergency
comrnurucations, psychological load,
and practical st rategies for staying
grounded in a h1gll-stress
environment

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