My commitment to service didn’t begin in a 911 center—it began much earlier.
I am a proud graduate of Archbishop Stepinac High School, where I was shaped by a faith-based education rooted in discipline, service to others, and responsibility beyond self. That foundation instilled in me a strong moral compass, a respect for community, and a belief that leadership is ultimately about care, accountability, and doing the right thing—especially when no one is watching.
Those values carried forward into my adult life and professional path. I joined the volunteer fire service at 18 and served for 13 years, followed by 17 years working in emergency communications. Throughout my career, I’ve operated at the intersection of crisis, systems, and human impact—supporting people during the most difficult moments of their lives while navigating the realities of public safety infrastructure, staffing, and culture.
Today, I am in transition—no longer behind the mic, but deeply engaged in advocacy, education, and reform. I focus on mental health awareness in emergency communications, peer support, training design, and modernizing systems that too often neglect the people who keep them running. While my career has evolved, the principles formed early on—service, integrity, and responsibility to others—remain unchanged.
I believe meaningful change happens when experience, ethics, and empathy come together. That belief has guided me from a Catholic high school classroom to the front lines of public safety, and now into a new chapter focused on impact, reform, and purpose-driven work.
I’ve spent my adult life working in public safety, helping people make sense of chaos in high-stakes environments. I started as a volunteer firefighter at 18 and later spent 17 years behind a 911 console. That experience shaped how I understand systems — how they succeed, how they fail, and how deeply the people inside them matter.
Over nearly two decades, I trained dispatchers, supported teams through critical incidents, and experienced firsthand the structural challenges emergency professionals face every day: understaffing, outdated tools, and the cumulative weight of constant decision-making under pressure.
Today, my focus has evolved, but the mission remains the same: building better systems that support the people who keep them running.
Through teaching, consulting, writing, and developing AI-supported tools, I help organizations modernize workflows, improve decision-making, and strengthen dispatcher wellness using a combination of operational experience, human-factors principles, and applied AI.
What I offer isn’t theory — it’s lived experience paired with practical solutions. My goal is simple: help teams work better, reduce burnout, and build systems that are healthier than the ones many of us came up in.
